Free repair is not free

"Free repair is not free!" Mention of manufacturer "free repair" commitment, live in salty home garden Mr. Wang has spirit not dozen 1 come, "was a cheat!" Mr. Wang to the Chinese quality wan lixing telling: two years ago, he bought a certain brand washing machine, at that time this brand on the propagandist poster clearly write "six years free repair". He figured: washing machine is broken, all within six years maintenance, need not spend money very cost-effective. However, he never thought, "six years free repair" didn't he think so beautiful. Use after more than a year, washing machine had problems, after-sales personnel comes to check empress give his answer is can fix, but to need to pay 300 multiple materials. "The reason is, change from the parts charge costprice." After-sales personnel eloquently advocating response.

Easy bad parts not guaranteed repair

Free repair rigged free repair kit and how? In the refrigerator, for example, Chinese quality wan lixing AnFangZu found many brand allege 10, even 13 key parts free repair kit for 12 years, mainly including thermostat, control board, power plate, compressor, relays, overheat protector, magnetic susceptibility temperature switches etc parts. This is all some not easy bad parts. Free repair kit components manufacturers are basically components of the control system, maintenance difficulty and cost are very low, and refrigerator the most important, and most easily damaged two parts - condenser and evaporator, were not free the guaranteed repair it.

Manufacturers discreditable user buried list

Chinese quality wan lixing AnFangZu also found that in product homogeneity of the growing market increasingly fierce competition under the background of the manufacturer will competition key to service worth recommending, however, extend the (pack) repair period practice waters, consumers don't blindly trusting extended bao (pack) fix commitment. In multiple product post-sale service investigations discovered that because this super long time commitment not increase the current cost, as after-sales FuWuZhan gunsmoke twilit, various enterprises called prolong the (pack) repair period signs, to attract consumers to buy the product. While product henceforth once appear problem, manufacturer is difficult to cash had "free" commitment.

Chinese quality wan lixing in changsha city home appliance after-sales service investigations involving air conditioning, television, refrigerators, washing machines, kitchen is provided, water heater six kinds of 39 brand, 40 kinds of products, from the customer service hotline to after-sales door-to-door service the examine investigations, found changsha after-sales service exists generally authentic customer service telephone difficult check, maintenance staff are not professional, free repair is not free, easy bad fittings is not guaranteed repair etc. Phenomenon, individual household enterprises the personnel of the service attitude is poor. Maintenance engineers door services with working &operation certificate and maintenance record form only 50%, take the receipt of 80%, fee standards (60%). Spread the investigations, the water heater and kitchen are reachable, AnFangZu fictive air have peculiar smell, suspected cookers leakage, hope maintenance personnel timely maintenance, but only Smith customer service personnel timely prompt ventilated, other enterprise maintenance personnel shall be tomorrow on-door, treat a user reports highly responsible, to consumer's life safety unheeded.

"The stronghold" after-sales maintenance need to polish eyes

Chinese quality wan lixing investigations changsha appliance after-sales service, discover many dozen famous brand household appliance maintenance brand "fortress" pretence of thrusters, want consumers at home appliance maintenance polish eyes, avoid less "hole". Meanwhile, we must pay special attention to remind consumer appliances brand: card-carrying after-sale maintenance telephone only two ways to obtain, website after sustaining contact or even buy printed on the warranty card or user manuals on throughout the country after contact method; Normal household appliance brand usually set a unified national after-sales service hotline and spread over a contact, but "fortress" maintenance usually only a single point of contact for the mobile phone, and more, Normal household appliance brand will generally in 114 telephone information desk register, but "fortress" version of thrusters but mainly borrowed a way "cowhide fresh" means, Normal household appliance brand after-sales maintenance center for the company brand electrical appliances to provide comprehensive after-sales service, but "fortress" home appliance of thrusters but so-called for providing after-sales maintenance home brand electrical appliances.